Troubleshooting Product Photo Studio

Common Issues#

Credits Not Showing#

If your credit balance shows 0 or doesn't match what you expect:

1. Check the refresh window — free credits refresh on a rolling 7-day cycle from your first use, not on a fixed weekday
2. Check whether you've purchased before — after your first purchase the free weekly allowance stops, and your balance is your purchased credits only
3. Verify your account — make sure you're signed in with the correct Figma account
4. Refresh the plugin — close and reopen the plugin window
5. Check the website — visit My Products for the most accurate balance

Batch Stopped Halfway#

The batch is processed sequentially, and each image is applied to the canvas as soon as it's done:

1. Out of credits — the run stops as soon as the balance can't cover the next image. Everything processed up to that point stays applied
2. Cancelled — pressing Cancel stops the run after the image currently being processed
3. Individual failures — a failed image is skipped, its credit is refunded, and the batch continues with the next one

Re-selecting the remaining images and running again picks up where you left off.

Background Not Fully Removed#

Sometimes the AI might leave artifacts or miss parts of the background:

1. Increase image resolution — higher resolution images produce cleaner results
2. Improve contrast — images where the product blends with the background are harder to process
3. Try a different crop — cropping closer to the product can help the AI focus
4. Manual cleanup — for edge cases, use Figma's built-in image editing after processing

Processing Failed#

If a step fails:

1. Check your internet connection — the AI steps require an active connection
2. Verify image format — only JPEG, PNG, and WebP are supported
3. Check image size — extremely large images may time out
4. Try again — temporary service issues can cause occasional failures (no credits are deducted for failed steps)

Upscale Failed but Background Was Removed#

If the upscale step fails after a successful cutout, the cutout is still applied to your layer and flagged with a warning — the paid work is never discarded. You can re-run the upscale on the result separately.

Plugin Not Responding#

If the plugin window is frozen or unresponsive:

1. Close the plugin window completely
2. Refresh the Figma page (Ctrl/Cmd + Shift + R)
3. Reopen the plugin
4. If the issue persists, restart the Figma desktop app

Quality Issues#

Edges Look Rough#

For smoother edges around the product:

• Use higher-resolution source images
• Ensure the product has clear, well-defined edges
• Avoid heavily compressed JPEGs as source images

Output Looks Soft After Resizing#

Resizing up to a large marketplace preset from a small original will look soft. Run Upscale 2× or 4× as part of the same batch — it happens before the resize step, so the final image is sharp.

Hair and Fur Handling#

Fine details like hair and fur are the most challenging for background removal. Tips:

• Photos with good lighting produce better hair separation
• Studio photos against solid backgrounds work best
• Complex hairstyles against busy backgrounds may need minor manual cleanup

Transparent Area Has Color Fringe#

A slight color fringe around the product edge is normal with some images. To minimize:

• Use images with good contrast between product and background
• Apply a slight feather to the edges in Figma after processing

Billing Issues#

Purchase Not Reflected#

After purchasing credits, if they don't appear:

1. Wait 1-2 minutes — processing can take a moment
2. Return to Figma and reopen the plugin — the balance refreshes automatically
3. Check your email for a purchase confirmation
4. Visit purchase history on the website
5. Contact support with your transaction details

Wrong Amount Charged#

If you were charged incorrectly:

1. Check your purchase history for details
2. Contact support with the transaction ID
3. We'll investigate and issue a refund if needed