Troubleshooting BG Remover

Common Issues#

Credits Not Showing#

If your credit balance shows 0 or doesn't match what you expect:

1. Check the day — free credits reset every Monday
2. Verify your account — make sure you're signed in with the correct Figma account
3. Refresh the plugin — close and reopen the plugin window
4. Check the website — visit your dashboard for the most accurate balance

Background Not Fully Removed#

Sometimes the AI might leave artifacts or miss parts of the background:

1. Increase image resolution — higher resolution images produce cleaner results
2. Improve contrast — images where the subject blends with the background are harder to process
3. Try a different crop — cropping closer to the subject can help the AI focus
4. Manual cleanup — for edge cases, use Figma's built-in image editing after removal

Processing Failed#

If the removal fails:

1. Check your internet connection — BG Remover requires an active connection to process images
2. Verify image format — only JPEG, PNG, and WebP are supported
3. Check image size — extremely large images (>10MB) may timeout
4. Try again — temporary server issues can cause occasional failures (no credits are deducted for failed removals)

Plugin Not Responding#

If the plugin window is frozen or unresponsive:

1. Close the plugin window completely
2. Refresh the Figma page (Ctrl/Cmd + Shift + R)
3. Reopen the plugin
4. If the issue persists, restart the Figma desktop app

Quality Issues#

Edges Look Rough#

For smoother edges around the subject:

• Use higher-resolution source images
• Ensure the subject has clear, well-defined edges
• Avoid heavily compressed JPEGs as source images

Hair and Fur Handling#

Fine details like hair and fur are the most challenging for background removal. Tips:

• Photos with good lighting produce better hair separation
• Studio photos against solid backgrounds work best
• Complex hairstyles against busy backgrounds may need minor manual cleanup

Transparent Area Has Color Fringe#

A slight color fringe around the subject edge is normal with some images. To minimize:

• Use images with good contrast between subject and background
• Apply a slight feather to the edges in Figma after removal

Billing Issues#

Purchase Not Reflected#

After purchasing credits, if they don't appear:

1. Wait 1-2 minutes — processing can take a moment
2. Refresh the plugin
3. Check your email for a purchase confirmation
4. Visit purchase history on the website
5. Contact support with your transaction details

Wrong Amount Charged#

If you were charged incorrectly:

1. Check your purchase history for details
2. Contact support with the transaction ID
3. We'll investigate and issue a refund if needed